Last updated August 2026

SMS terms

If you provide a mobile number during intake or your case, you may receive text messages from us. Here's what to expect.

What we'll text you about

Confirmations that your case has been opened.
Updates from your case advisor about next steps or requested documents.
Appointment reminders and time-sensitive notices about your case.

Message frequency and cost

Message frequency varies by case activity. Message and data rates may apply based on your mobile carrier plan.

Opting out

Reply STOP at any time to stop receiving text messages, or reply HELP for assistance. You can also call 213-468-6170 to update your communication preferences. Opting out of texts won't affect your ability to reach us by phone or email.

Carrier disclaimer

Carriers are not liable for delayed or undelivered messages. Text messaging is provided as a convenience and is not a substitute for official IRS correspondence sent to your address of record.